Frequently Asked Questions

Our pricing is transparent and flexible, based on competitive minute-based packages that allow you to pay only for the actual call answering time used. This ensures cost-effectiveness with no hidden fees, letting you easily scale the service to suit your business needs and budget.

Incoming calls to your business number are automatically forwarded to our professional answering agents according to your chosen schedule and preferences. The agents answer on your behalf, using your business name and following your instructions to provide a consistent, high-quality customer experience.

After each call, a detailed message summary containing key caller information and instructions is promptly sent to you by email, SMS, or your preferred method. This allows you to review and act on customer inquiries quickly and maintain efficient communication.

Our summaries capture all essential details such as caller name, contact information, message contents, time of call, and any specific requests made. This helps you stay organized and ensures nothing important is missed when reviewing your messages.

Absolutely. Beyond message-taking, our trained agents can schedule appointments, manage your calendars, and follow complex custom instructions. We support integration with most calendar systems to avoid double bookings and streamline your workflow efficiently.

Agents use detailed, company-specific scripts and checklists designed around your exact requirements. They are trained to ask clarifying questions and verify critical details, ensuring accurate and complete information gathering with every call they handle.

We operate 24 hours a day, 7 days a week to ensure you can reach us whenever you need assistance. Our support combines live teams to provide timely help around the clock, no matter your time zone or the time of day.